Talk to usOngoing care that protects the foundations, keeps your content current and makes room for improvement.
PROTECT / IMPROVE / GROWA modern website needs more than software updates. It needs reliable recovery, working enquiry paths, a good mobile experience and content people can trust. We bring those details into one practical care relationship.
One website per plan.
Final scope confirmed after a site review.
Keep the essentials covered.
For a straightforward business website that needs reliable ongoing care.
Keep making it better.
For an active website that needs regular updates and practical improvement.
Support a site that moves.
For businesses that need a more active creative and website partner.
Monthly time covers agreed small edits, fixes and improvements. It resets each month, does not roll over, and is separate from scheduled maintenance. Larger work is quoted before it begins.
Weekly WordPress core, theme and plugin checks where applicable. Major changes are backed up and tested; critical security updates are prioritised.
Daily off-site backups with a proposed 30-day retention window for supported WordPress sites. Recovery assistance from an available clean backup, with the setup confirmed at onboarding.
Automated uptime and security alerts, plus checks on SSL status and available security settings. Monitoring runs continuously; human support is handled during business hours.
Monthly checks of key pages, enquiry forms and important links. We check the parts that help visitors contact you, book or buy, within the agreed scope.
An onboarding review of admin accounts, permissions and available multi-factor authentication. Shared access and account ownership are agreed before work begins.
A plain-language summary of maintenance, issues and next steps. You know what was checked, what changed and what needs attention.
Improve and Grow include a monthly review of loading, responsiveness and layout stability, with practical changes prioritised within your support time.
Where analytics and account access are available, we review the paths that matter: contact, bookings and purchases. Tracking is checked against the agreed setup and consent requirements.
Grow can use its support time for content refreshes, page structure, metadata and internal links. AI can help draft and organise ideas; brand accuracy and human review come first.
WordPress maintenance, Shopify store support and static-site care are different. We confirm what can be maintained, backed up and monitored for your website before the plan starts. WordPress update and backup inclusions do not automatically apply to Shopify.
If your site has not been maintained, we start with a review and agree a clean-up scope before ongoing care begins.
| Inclusion | Protect | Improve | Grow |
|---|---|---|---|
| Core care essentials | Included | Included | Included |
| Monthly hands-on time | 30 minutes | 90 minutes | 180 minutes |
| Performance & mobile review | Issues flagged | Monthly | Monthly |
| Backup restore test | At onboarding | Quarterly | Quarterly |
| Analytics & enquiry-path review | Form checks | Monthly, with access | Monthly, with access |
| Planning conversation | As needed | Quarterly | Monthly |
| Content & search improvements | Small edits | Within support time | Within support time |
No. Hosting, domains, paid software licences and external service fees are separate unless included in your written proposal. We can work with your existing provider.
Agreed small content edits, image changes, troubleshooting and incremental improvements. Major redesigns, new functionality, migrations, campaigns and ongoing SEO retainers are separately scoped.
Proposed support hours are Monday to Friday, 9 am to 5 pm Brisbane time, excluding Queensland public holidays. Continuous monitoring does not mean a staffed 24-hour help desk. Response arrangements are confirmed in your proposal; response time is different from resolution time.
The proposed plans are month to month. Changes or cancellation apply from the next billing period when requested before renewal. We confirm the billing date and handover arrangements before you join.
Yes, subject to a technical review. Sites that handle frequent orders or bookings may need more frequent backups, transaction checks and a custom support scope. We agree that setup rather than treating every site the same.
No. We can improve useful content, structure and technical foundations, but rankings, traffic, AI mentions and enquiries cannot be guaranteed. Dedicated search strategy and campaign work are quoted separately.
We start with a technical and access review. Any existing issues, licence gaps or unsupported software are identified first. A Website Recharge or separate repair scope may be needed before recurring care starts.
Tell us about your website. We’ll review the setup and recommend a practical level of care.
Find the right care plan